Music / Songs not playing

If your "Team Walk-up Songs" are not playing, make sure all of the following are followed:

1. Make sure you are using the Chrome Browser (and not Safari, Explorer, etc)

   This is the primary culprit of most audio problems. Use Chrome and it'll fix it most of the time.

   
   

2. We recommend against using iPad or mobile browser. iOS browser does not allow auto-play of any sort of audio sounds or visuals. This is a restriction set by mobile browsers that block any service from performing this and can't be bypassed by any online service.

   
   

3. If your music was playing but stopped during the draft, this can often be caused by a temporary loss of internet connection. To fix this, simply click the audio menu and click PAUSE and then PLAY again. The pause button is the || icon as seen below:

   

   
   

4. Make sure you have this turned ON (found in the AUDIO tab in the Dashboard league setup area)

   
   

5. Turn off "Cycle Team Songs" (found in the AUDIO tab in the Dashboard league setup area.)

   Unless your league has loaded multiple song tracks for every owner, this should always be set to off.

   
   

6. Adjust the music volume (found in the sound-icon drop down in the Draft Room)Adjust the volume bar from within the Audio Options drop down. Slide to the left and right to trigger audio play and increase music volume.

   
   

   

   NOTE

   If you are using an iPad or mobile browser, you may have to activate the music to play, by pressing the pause/play button.

   
   
   

7. Note that if you are using APPLE MUSIC as the "Team Song" provider, it is only supported in the USA. The "Apple Music (BETA)" is not compatible outside of the USA.

   
   
   Re-authorize your Apple Music:
   1. Go to TEAMS > Click on any Team

   2. Click on the ADD A SONG button

      

   3. Scroll down to the Apple Search area, then click the green "Please Sign in" button, and reauthorize.

      

8. After doing this, you should also clear your Chrome browser cache
   
   
   Another possibility is that your subscription to the Apple Music service has expired
   Double-check that you are still subscribed to the Apple Music service.